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Managed service provider explanation

A provider of managed services is usually a company that you use to provide a number of hosted IT services for you. These can rang from Internet access and email, through to managed DNS and database applications.

You may not realise this, but your enterprise telecoms and internet links are already supplied by a managed services provider; in much the same way as you buy gas, electricity or water.

Why do I want a managed service provider?

The service provider takes as much or as little of the IT management away from your company as you need, allowing you to continue running your business. This is especially appealing to non-IT based enterprises, who would rather things like their email and internet access be dealt with by specialists.

Examples of managed services

Managed hosting is a good example of a managed service; it is essentially a dedicated server that is complimented by a full suite of maintenance, technical support, and monitoring services. This is different from dedicated Web hosting which although customers are provided with their own servers, they are still responsible for most of the administrative and maintenance duties.

Unmanaged services, conversely, give the customer complete remote server administration freedom and capability. However a large amount of time and technical expertise is required, as you are ultimately responsible for the management of the server not the managed hosting provider. For this reason, unmanaged servers and other services are only recommended for individuals and companies with extensive server or IT administration resources or expertise.

Managed service provider conclusion

A managed service provider can alleviate the IT strain on your company and ensure that specialist expertise is available should anything go wrong. In addition there are staffing cost savings to be made and regulatory IT issues become the problem of the managed services company.

by: Rob Green

Managed services explained

Top 5 Silver Bullets for Managed Hosting

Businesses today have multiple pressures to tackle, global constituencies to integrate, and changing business needs to manage. In such a scenario, most organizations are considering managed hosting as a solution to reduce the IT pressures and focus on their core business outcomes.

Whether it is managed servers, applications, network, databases, or other IT components underpinning key business processes, a managed hosting provider offers cost advantage and business efficiencies to all kinds of businesses. By choosing managed hosting, start-ups and mid-sized companies save on getting expensive in-house infrastructure and resources to manage their IT environment and achieve the scalability to expand based on changing needs, whereas large enterprises achieve tighter alignment of IT with business with access to 24×7 expertise to support their vast IT operations and global customer base.

Here are top 5 reasons why managed hosting scores over building and maintaining the IT systems and infrastructure in-house:

• Optimum use of IT resources: IT resources are costly, so it is a good idea to use them for strategic activities than engaging them in mundane day-to-day maintenance tasks. The managed hosting service frees up the IT staff members to provide greater value to the organization than focusing on non-critical IT tasks. Moreover the managed hosting provider is better equipped to handle these tasks.

• Lower, predictable cost of ownership: Typically, internally hosted and managed systems include multiple costs like huge capital expenditures, operating costs, unexpected costs in case of system failures, maintenance and repair costs, personnel costs, and many more. By opting for managed hosting or managed hosting solutions, organizations save on huge upfront capital costs and reduce their operating costs significantly, as the managed hosting provider takes care of all the management and infrastructure-related expenses – all for a predictable monthly fee that can be budgeted for in advance.

• High-performance, High-availability SLAs: Managed hosting providers continually invest to better their infrastructure and adopt newer technologies to offers their customer greater value. Their state-of-the-art data centers enable them to offer higher levels of security, performance and availability, which means businesses have “always on” systems with no security threats.

• Access to best expertise round the clock: Many small and mid-sized businesses have the need for an enterprise class solution but cannot afford to develop one owing to high personnel costs and limited access to required technical expertise. With managed hosting solution, companies get access to vast expertise to meet their specific needs such as migrations, upgrades, integration, etc. for which they do not have skilled resources in-house. Most managed hosting providers offer 24×7 support to their customers, with their teams working as an extension of customer’s IT department, which makes it easier for organizations to reach out to the required skill sets anywhere, anytime.

• Quick time to value: A managed hosting provider has “been there and done that,” and with a pre-tested, pre-configured infrastructure and solutions, they can deploy systems quickly. Their ability to scale the solution to align it with changing customer needs enables customers to realize greater value from their IT environment in no time.

For more information about managed hosting solutions and their benefits, please visit by: Neerja Kumar